Terms of Service

By accessing or using the 1THING platform ("Service") ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1THING is an AI assistant with a built-in CRM for real estate agents. The Service provides calling with automated call summaries, notes and follow-up suggestions, together with lead management, contact management, deal pipeline tracking, email and calendar integration, and related tools.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old to use the Service. By registering, you represent that you meet this requirement.

The Service is offered on a free tier, which requires no payment method, and on paid subscription tiers. Paid fees are billed in advance on a monthly or annual basis. All fees are in Canadian dollars (CAD) unless otherwise stated.

Paid subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. You may cancel at any time through Settings → Billing. When you cancel, you keep access until the end of the billing period you have already paid for; that period is not refunded or credited.

Payments are non-refundable. Paid plans are charged in full at the time you subscribe, and payments already made are not refunded or credited — including for partial billing periods after you cancel. You can try 1THING at no cost for as long as you like on the Free plan, which includes 5 Assistant hours every month, before deciding to pay.

We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

You agree not to:

• Use the Service to send unsolicited bulk email (spam)
• Use the Service’s calling or text-messaging features to contact any number registered on an applicable Do-Not-Call list, or otherwise in violation of telemarketing laws (such as the CRTC Unsolicited Telecommunications Rules), without a valid exemption
• Place calls or send messages outside permitted calling hours, or without any consent required by applicable law
• Use the Service for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or sublicense access to the Service without written permission
• Upload malicious code, viruses, or any content that may harm the Service or other users

Calling & messaging compliance. You are solely responsible for your use of the Service’s calling, SMS, and other outbound communication features, including compliance with all applicable telemarketing and anti-spam laws — such as Canada’s National Do Not Call List (DNCL), the CRTC Unsolicited Telecommunications Rules, CASL, and any equivalent provincial, state, or foreign regulations. This includes scrubbing numbers against any applicable Do-Not-Call registry, honoring opt-out requests, observing permitted calling hours, obtaining any required consent, and maintaining your own internal do-not-call list. The Service provides tools to help you record and honor opt-outs, but it does not verify numbers against government Do-Not-Call registries on your behalf, and we are not responsible for your compliance.

You retain ownership of all data you input into the Service. We do not claim any intellectual property rights over your CRM data, contacts, or files.

You grant us a limited license to store, process, and transmit your data solely to provide the Service to you. See our Privacy Policy for details on how we handle your data.

You are responsible for ensuring you have the legal right to store and process the personal data of your contacts within the Service (e.g., compliance with PIPEDA, CASL, or applicable privacy laws).

1THING integrates with third-party services including Google (Gmail, Calendar, Meet), Microsoft (Outlook, Calendar), Dialpad, RingCentral, Stripe, Twilio, Resend, Telnyx, Groq, and Anthropic. When you connect these integrations, you authorize us to access the specific data described in our Privacy Policy and the scopes listed on the consent screen, strictly for the purpose of providing the Service features you have enabled.

You may revoke any integration at any time through the provider's account settings or through 1THING Settings. Revocation deletes 1THING's stored tokens for that integration immediately.

Third-party services are governed by their own terms and privacy policies. 1THING is not responsible for the availability, behavior, or policies of third-party services.

We aim for 99.9% uptime but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with advance notice. We are not liable for losses resulting from service interruptions beyond our reasonable control.

The 1THING platform, including its design, code, trademarks, and content (excluding your data), is owned by 1thing CRM INC. and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without written permission.

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that we reasonably believe harms the Service or other users. Upon termination, your right to access the Service ceases immediately.

You may export your data before termination. We will retain your data for 60 days after termination to allow for recovery requests, after which it will be permanently deleted.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including fitness for a particular purpose or non-infringement. We do not warrant that the Service will be error-free or that any errors will be corrected.

To the maximum extent permitted by law, 1thing CRM INC. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, even if advised of the possibility of such damages. Our total liability to you shall not exceed the fees paid by you in the three months preceding the claim.

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

We may update these Terms from time to time. We will notify you of material changes by email or platform notice at least 14 days before the change takes effect. Continued use after that date constitutes acceptance.

1thing CRM INC.
Ontario, Canada
Email: support@1thing.ca