Frequently asked questions

1THING is the first AI assistant built for agents who would rather sell than do admin.

Both — 1THING is an AI assistant that manages your data in its built-in CRM.

1THING syncs with your calls, whether you call from your personal or business number. After the call it presents you with notes, a follow-up, and a new contact.

• Inbound calls — you don't even need to log in. Just select Confirm to update the contact.
• Outbound calls — you make them from inside 1THING, then select Confirm to update the contact.

It's also integrated with everyday AI tools like ChatGPT and Claude, so after in-person meetings you can simply speak to your AI to add a contact, set a reminder, and write notes — and within seconds 1THING is updated.

All the admin that needs to happen after a call:

• Schedule meetings
• Set a reminder to call
• Set a task (e.g. “hire cleaning crew”)
• Notes

You (and your admins) will still do the work you love:

• Buy, sell, and rent for your clients
• Build relationships with your clients
• Make calls to leads
• Send contracts
• Run open houses and showings
• Make and revise offers

You keep the work you love — without the boring stuff.

No. You'd only manage your CRM if you want to add notes, contacts or reminders after in person conversations.

Agents who manage their own leads and clientele — whether they do the admin themselves or use a virtual assistant or staff. 1THING is meant to cut most of the admin done after calls.

Agents who don't do enough client calls to justify $129/mo to save on admin, and agents who need to share a system with their brokerage.

Yes. The AI assistant can document calls and handle post-call administration for any real estate agent. 1THING does not currently provide every brokerage management feature, such as shared team databases, lead routing, or brokerage-wide communication.

It depends on how active you are in your CRM and how detailed your notes are. An agent typically spends ~5 minutes after each call updating the CRM. Multiply that by your calls per day, then per month — that's the time saved just after calls. What could you do with that time?

Inbound: your phone rings, you answer, 1THING opens, you talk as usual, and a few seconds after the call it presents the summary, notes, follow-up, and new contact — you click what you want to add.
Outbound: you call from your personal number in 1THING, talk as usual, and a few seconds later it presents the summary, notes, follow-up, and new contact — you click what you want to add.

Yes. Your clients call you on the number they know — keep it. If you'd rather have a business number, 1THING provides that too.

Yes. Whether you call from your personal or business number in 1THING, that number is what's displayed.

You choose. Outbound calls made from the 1THING app get summarized; for inbound calls, select 1THING to summarize the call.

Calls are transcribed by Groq — the world's fastest AI. The summary is typically ready within ~5 seconds, though it can vary with call length.

If the number you called (or that called you) isn't in your 1THING contacts, it asks whether to create a new lead — pre-filling what it picked up from the call, and you add the rest.

In the beta it isn't fully reliable yet, so it must still be confirmed by you.

Yes.

Yes. Once the notes, activities, and contact info are presented, you can make changes — only when you're satisfied do you select Confirm to add it.

An undo pop-up appears for a few seconds. After that, you'd make changes manually in 1THING.

Yes — log into 1THING and open the contact to find the transcript.

1THING uses the fastest speech-to-text service and Google Gemini (a top-3 AI) for summaries. There will be mistakes, but 1THING uses the best models to limit them.

Yes — 1THING uses the latest Groq model, which can transcribe 99+ languages.

Yes, 1THING handles the admin and notifies you when it's due via Calendar, notification on your phone, and email with the activities for the day, sent every morning.

For outbound calls, you can turn recording off before making the call from the 1THING app. For inbound calls, you can turn recording on in the app when you answer.

There's no beep and no robotic “this call is being recorded” announcement cutting into your conversation. How you handle disclosure is up to you: 1THING has an account-level setting to play a recording announcement, and when it's off we prompt you to give a quick, natural heads-up instead. Recording and privacy rules vary by province and state, so check what applies where you and your clients are.

That depends on where you and your client are, so it's worth checking the rules that apply to you. 1THING gives you two ways to handle it: an account-level setting that plays a recording announcement, or — when that's off — a prompt to give a quick verbal heads-up in your own words. We'd recommend using one of them.

In that contact's record. For example, if you speak with James and add him as a contact, the recording is stored in James's contact record.

If they're added to the database, they're kept indefinitely.

Log into 1THING and either add the note/activity/contact manually, or speak/type the information to the native AI and it creates it for you — whichever you prefer.

No — the beta version does not have text sync.

Yes, though it's not the best way — instead, paste it into the contact's notes.

Yes — you can speak with ChatGPT or Claude, or speak to 1THING's native AI.

Yes — or you can speak to 1THING's native AI.

Absolutely. 1THING aims to do most of the admin, but sometimes it's quicker to add info yourself.

1THING is available as an app in ChatGPT. Once you authorize the connection, you can use ChatGPT to add notes, activities, send emails, create contacts, import, export, and much more.

Yes. You could say “give me a list of all my leads marked as interested,” then add them to your mass email.

Yes — prepare an email and send it to the contact. It appears in the activity history.

Yes — ChatGPT returns everyone you haven't contacted in 3 months.

Yes. Instead of manually filtering, ask 1THING's native AI or ChatGPT to pull the leads matching what you're looking for.

Yes — it takes under 2 minutes, and we walk you through it during the onboarding call.

1THING's ChatGPT app can access only the CRM information and actions authorized through the integration. ChatGPT Business and Enterprise data is not used for model training by default. On personal ChatGPT plans, including Free, Plus and Pro, training depends on your Data Controls settings. You can turn off “Improve the model for everyone” in ChatGPT's settings.

Yes. See the CRM to check what features it has.

No. But if your current CRM has a feature you love that 1THING doesn't, you could use both.

Totally. If your brokerage sends you leads through their CRM, keep it — receive leads there and use 1THING to do the admin.

Yes — an unlimited number of custom fields.

Yes. For leads you set the intent (buyer, seller, renter, tenant). For contacts you set the role — lead/deal or vendor.

Yes. Use default pipelines for buying, selling, renting, and tenants — or create your own.

Yes — using AI or manually.

No — 1THING's current version doesn't have any automations. But we are working hard on creating customizable automation workflows for the next update.

Yes — 3,000 emails/mo free, and 50,000/mo for just $20.

Yes — 2-way sync.

Yes — 2-way sync.

Yes — basic reporting such as:

• Revenue for the month, 3 / 6 / 12+ months
• How many leads came in over 1 / 3 / 6 / 12+ months
• Conversion % from lead to deal and deal to closed, by source

Yes — on the web via desktop and via the mobile app.

You retain ownership and control of the client information you add. 1THING processes it only to provide the service and does not claim ownership. This doesn't affect the privacy rights your clients may have under applicable law.

No. 1THING never sells client data or shares it for advertising. Limited information is disclosed to service providers required to operate 1THING (cloud hosting, telephone, email, AI), to integrations you authorize.

No one at 1THING is allowed any access to your data. If you do need help finding data, or deleted it accidentally, you can call 1THING, provide your login and one time code to a representative to search the database and find your data.

In a managed PostgreSQL database hosted by Supabase on Amazon Web Services (US East). Files and attachments are in managed object storage, and the app runs on Vercel. Call recordings stay with your phone provider (e.g. Telnyx or Zoom) — we keep only a secure, time-limited link, never a copy.

Yes. All traffic is encrypted with TLS (HTTPS). Your database and files are encrypted at rest with AES-256. On top of that, access tokens for your connected email/calendar accounts — and any AI keys you provide — are separately encrypted at the application level.

No. 1THING's built-in AI features run on commercial AI APIs that don't use customer inputs or outputs to train their general-purpose models by default. If you access 1THING through your own ChatGPT, Claude, or Gemini account, that provider's plan and privacy settings also apply.

When you link Gmail, Outlook, or Google Calendar, we request only the permissions a feature needs, and you pick which capabilities to grant — Email, Calendar, and/or Contacts — before connecting. You can narrow or change this later, and disconnecting removes 1THING's access.

If you cancel, best to export all your data before the end of your subscription. We won't pressure you into renewing your subscription — if you haven't exported your data by the end of your subscription, we provide a grace period of 7 days, when you could log in and export your data.

1THING waits until your subscription expires, then confirms whether the data can be erased. If yes, it's erased right away; if not, within 7 days.

129 CAD/mo before tax.

Canadian.

A full AI assistant that does admin for you after calls, plus a CRM with native AI.

Yes.

Unlimited.

No — it's included.

No.

ChatGPT is free; you can pay for a better model if you want one.

Yes.

No. Pay month to month — payment is pulled every month, no contract.

Yes. We know 1THING may not be for everyone and we don't keep anyone hostage — go to Billing in 1THING and select Cancel subscription.

Not yet.

No — taxes are separate.